Privacy Policy
Information we collect
Depending on how you use our services, we may collect:
- Contact and account details — such as name, email address, phone number, or similar information you give us when you register, join a program, subscribe to updates, or contact us.
- Consulting engagement information — such as professional contact details, contracting or billing particulars you provide, and other information exchanged in connection with independent software consulting work (subject to confidentiality terms in applicable agreements).
- Profile and participation data — such as preferences, ladder or league-related information, skill level, availability, messages you send through our platforms, or other content you submit.
- Usage and technical data — such as IP address, device and browser type, general location derived from IP, pages viewed, referring URLs, and timestamps. This may include data collected through cookies and similar technologies.
- Payment-related information — if we offer paid features, payments are often processed by a third-party processor; we typically receive limited information (for example, confirmation of payment) rather than full card numbers.
How we use information
We use the information above to:
- Provide, operate, and improve our websites, apps, consulting engagements, and programs.
- Create and manage accounts, verify identity where appropriate, and deliver customer support.
- Send service-related notices, administrative messages, and (where permitted) information about offerings; you may opt out of promotional email where applicable by following instructions in those messages.
- Maintain safety and integrity, detect abuse, troubleshoot, and comply with law.
- Analyze usage in aggregate to understand how our services are used and to plan improvements.
How we share information
We do not sell your personal information. We may share information:
- With service providers who assist us (for example hosting, email delivery, analytics, or payment processing), subject to contractual obligations to protect data and use it only for our instructions.
- With other participants when needed to run a service (for example, displaying a ladder member’s contact or play information to other members according to that program’s rules).
- For legal reasons — if we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Illuminate, our users, or the public.
- In connection with a business transfer — such as a merger, acquisition, or sale of assets, with notice where required by law.
Cookies and similar technologies
We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, measure traffic, and improve functionality. You can control cookies through your browser settings; disabling some cookies may limit certain features.
Data retention
We retain personal information for as long as needed to provide the services, meet legal or accounting obligations, resolve disputes, and enforce our agreements. Retention periods may vary by service.
Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.
Children’s privacy
Our general services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate parental consent where required. If you believe we have collected such information, please contact us and we will take steps to delete it.
Third-party sites and links
Our services may link to third-party websites, payment providers, or platforms (including government filings such as Sunbiz). Their privacy practices are governed by their own policies; we encourage you to read them.
Your choices and regional rights
You may request access, correction, or deletion of certain personal information we hold, subject to applicable law. You may also have rights under local privacy laws (for example, in your U.S. state of residence). To exercise these rights, contact us using the email below. We may need to verify your request.
Changes to this policy
We may update this policy from time to time. We will post the revised policy on this page and update the “Last updated” date when we do. Continued use of our services after changes means you accept the updated policy.
Contact
For privacy questions or requests, contact:
Eric Lubin, Illuminate Star Services, Inc.
elubin@elubin.com